Ted: Margaret Heffernan: Why it’s time to forget the pecking order at work

This is one of remarkable Ted talks that I listened more than twice, and tried to share with everybody.  It points out that the current “way” is ineffective, even it is current, most commonly used, and considered necessary.  And it is ineffective…

What makes some groups more productive and more successful than others? Based on an experiment, high achieving groups in the experiment are not groups that have people with highest IQ, or more people with IQ higher than average. The most successful teams had 3 characteristics:

  • High degree of social sensitivity to each other (empathy test)
  • Successful groups gave roughly equal time to each other (no dominant members)
  • Successful groups had move women 😉  (could be result of higher empathy or diversity)

Culture of helpfulness can be the base for the company’s success.  “Helpfulness routinely outperforms individual intelligence.”

Helpfulness is not a technology issue – it is people knowing each other.  to achieve that, some company ban coffee cups at the desks, because they want people to gather at the coffee machines and talk to each other.

bookOne company synchronized coffee breaks so that people can talk to each other at the same time…  profits went up $15,000,000;  employee satisfaction went up 10%.

Margaret Heffernan also wrote the book on the topic: Beyond Measure: The Big Impact of Small Changes (TED Books), which is available in printed and audible format.  I am looking forward to enjoying the book sometime soon 🙂

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