Wow! Before I could thin about typing my notes, the presentation and the video was already posted! The event was as great as usually, and it was a pleasure to hear from a friend that I lured to attend how much she liked the event.
Kristina Halvorson impressed my friend (and probably everybody else) with wonderful information and exceptional delivery.
Points from the event:
- In most cases, brands are now evaluated for their “usefulness” rather than “preferability.” Brands are expected to be functional.
- Offline: passive engagement (we hope to capture attention)
- Online: people are active (getting attention is not enough) ; the brand must be
- Content strategy plans for creation for useful, usable content
- Content should “support” for business goals and needs of the user
Example: Ford Models
Web content allows the modeling agency to create a new successful business model – the agency uses beauty tips and other beneficial for the target audience material to attract attention (and sponsors) to its videos. The agency is keeping careful balance of authenticity of the advice and product promotion.
Web content is different from the print – it is permanent and requires maintenance; the company needs to
Example: Money management software
Example of content not as useful form the user standpoint (I would simply call it product centric this malady does not affect online content only… 🙂 )
Example of content that is more beneficial from the user’s standpoint (I would simply call it customer-centric approach – but marketing was struggling with it for a long time not only in the area of web content)
Brands are looking for functionality and usability that can bring measurable results online.
From the questions:
- people do read online after they finished scanning
- newspapers are dying because we are going online to read
- however, we need to support pre-read activities
An exercise to “put the stakeholder into user’s shoes” – offer the stakeholders to “shop” for car insurance online (for example). Start with the list of questions that they would like to answer, then visit several sites trying to answer these questions… The exercise should help stakeholders to view their site from the point of view of the users.